Shipping:
Succulent arrangements:
Available only in Auckland. Orders cannot be shipped and will have to be picked up by the buyer or delivered by the seller per pre-agreed arrangements. Please unwrap and remove your plants from your box upon arrival. They don’t like being in the dark box for prolonged periods of time.
Other items:
Orders for other items will ship in 7 to 10 days after receipt of order and payment unless specific arrangements are made.
Shipping charges to be paid by buyer for all items.
We are not responsible for any failures, errors or delays made by third party shipping companies.
Refunds and Exchanges:
There are no refunds or returns on plants.
If an item arrives damaged (this does not include minor imperfections such as small spots, streaks, or slight color shade variations), please provide images of the damage and contact us via e-mail or telephone within 48 hours of delivery. Failure to make a claim within 48 hours will nullify any potential refunds or credits. Credits or refunds will be made at the discretion of Suman Creations. Shipping, credit card fees and PayPal costs will be deducted unless the item purchased was faulty or damaged.
We do not refund shipping costs, even in instances where a third-party delivery company is late delivering a shipment.
Cancellations:
Orders cancelled within one day (24hours) after receipt of payment will receive full refund.
Orders cancelled after one day (24hours) after receipt of payment will receive 50% refund.
Payment Options:
Currently accepting bank transfers, please message product name for bank details to transfer.
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